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BPO Service

The offshore service division called as IPS, India engages in providing 24x7 cost effective offshore services across Asia, Europe, Middle East and North America regions. The offshore activities handled by the IPS team currently fall into 3 broad buckets:

1. Export and Import Documentation processes

2. Accounting processes like Accounts Receivables

3. Allied Support (Freight Audit)

The IPS teams strengths include
• More than 15 years of offshoring experience
• 24X7 Global Support team
• Matured Process Migration and Process Management model
• Zero Errors reported till date due to compliance impact or revenue impact
• Publication of process level metrics in the form of monthly KPIs (Key Performance Indicators)
• Deliverables pegged at more than the Service Level Agreement
• Ability to quantify activities
• Tenured pool of trained resources across a spectrum of shipping services
• SOPs(Standard Operating Procedure) and PFCs(Process Flow Chart) for all processes resulting in standardized work flow
• Subject Matter Experts (SMEs)
• Strong Risk Mitigation Plan
• Robust Work From Home model
Keen to expand it's services further, the IPS team will strive to function as a virtual front office by maintaining a proactive approach towards customer satisfaction and providing cost effective services.